Terms of Service | MX COMPANY

Effective Date: July 16, 2026. Version: 1.0.

1. Welcome to MX COMPANY

Welcome to MX COMPANY.

These Terms of Service ("Terms") constitute a legally binding agreement between you and MX COMPANY ("MX COMPANY," "we," "our," or "us") governing your access to and use of the MX COMPANY mobile applications, websites, software, technology platforms, APIs, customer support services, and all related products and services (collectively, the "Services").

Please read these Terms carefully before creating an account or using the Services.

By creating an account, accessing, or using the Services, you confirm that:

You have read these Terms in their entirety
You understand these Terms
You agree to be legally bound by these Terms
You agree to our Privacy Policy and any other policies incorporated into these Terms by reference
If you do not agree to these Terms, you must not create an account or use the Services

2. Our Services

MX COMPANY is a technology company that develops and operates digital platforms connecting customers with independent service providers.

Depending on availability in your region, the Services may include:

On-demand package delivery
Scheduled package delivery
Courier services
Ride-hailing services
Transportation services
Business delivery solutions
Multi-package delivery services
Fleet management tools
Digital wallet services
Promotional programs
Referral programs
Customer support services
Business accounts
Future technology products introduced by MX COMPANY

MX COMPANY continually improves and expands its Services.

Not every feature described in these Terms will necessarily be available in every city or country.

MX COMPANY may introduce, modify, suspend, or discontinue Services at any time, subject to applicable law.

3. Nature of the Platform

MX COMPANY provides a technology platform.

Unless expressly stated otherwise, MX COMPANY is not:

A transportation carrier
A courier company
A freight company
A logistics carrier
A moving company
A common carrier
An employer of drivers
A franchise
An insurance company

Drivers who provide transportation or delivery services through the platform generally operate as independent service providers and are responsible for complying with applicable laws governing their activities.

Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship between MX COMPANY and any driver unless expressly required by applicable law.

4. Acceptance of These Terms

By using the Services, you represent and warrant that:

You are legally capable of entering into a binding agreement
All information you provide is accurate and complete
You will maintain accurate account information
You will comply with these Terms
You will comply with all applicable laws and regulations

If you are using the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

5. Eligibility

To use the Services, you must satisfy all eligibility requirements established by MX COMPANY.

Unless otherwise required by applicable law:

You must be at least eighteen (18) years old or the age of majority in your jurisdiction, whichever is higher
You must have the legal capacity to enter into binding contracts
You must not be prohibited by applicable law from using the Services
Your account must not have been previously suspended or terminated for violations of these Terms
Additional eligibility requirements may apply to specific Services

6. Driver Eligibility

Individuals applying to provide services through the Driver App may be required to satisfy additional requirements before being approved.

Depending on applicable law and operational requirements, these may include:

Valid government-issued identification
Valid driver's license appropriate for the vehicle operated
Vehicle registration documents
Proof of insurance where required
Vehicle inspection documentation where applicable
Any licenses or permits required by law
Successful identity verification
Background verification where permitted by law
Completion of onboarding requirements established by MX COMPANY
Approval to use the Driver App is granted at the sole discretion of MX COMPANY, subject to applicable law
Meeting minimum eligibility requirements does not guarantee approval

7. Account Registration

To access certain Services, you must create an MX COMPANY account.

During registration, you may be asked to provide:

Full legal name
Mobile telephone number
Email address
Password
Profile photograph
Government-issued identification where required
Payment information
Vehicle information (for drivers)
Additional information reasonably necessary to provide the Services
You agree that all registration information will be truthful, accurate, current, and complete
Providing false, misleading, or fraudulent information constitutes a material breach of these Terms

8. Account Verification

MX COMPANY may require verification of your identity before allowing access to certain features.

Verification methods may include:

SMS One-Time Password (OTP)
WhatsApp verification
Email verification
Government-issued identification
Selfie verification
Driver document verification
Additional authentication measures deemed reasonably necessary to protect users and the platform

MX COMPANY reserves the right to deny, suspend, or revoke access where verification cannot be completed or where fraudulent activity is reasonably suspected.

9. Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials.

You agree to:

Keep your password confidential
Protect your device from unauthorized access
Immediately notify MX COMPANY of suspected unauthorized account activity
Use only your own account
Not share verification codes with others
Not permit another person to access your account
You are responsible for all activity occurring through your account unless applicable law provides otherwise

10. One Account Per Person

Unless expressly authorized by MX COMPANY in writing, each individual may maintain only one customer account and one driver account.

Creating multiple accounts to:

Obtain promotional benefits
Abuse referral programs
Avoid account restrictions
Circumvent suspensions
Manipulate ratings
Commit fraud; or
Violate these Terms
is strictly prohibited

MX COMPANY may merge, suspend, or permanently terminate duplicate accounts.

11. Business Accounts

Organizations may establish business accounts for employees or authorized representatives.

Business account administrators may have access to information relating to services requested through the business account, including:

Delivery history
Trip history
Billing information
Expense reports
Invoice information
Employee usage information, where applicable
Business administrators are responsible for ensuring that authorized users comply with these Terms

12. Keeping Your Information Current

You agree to promptly update your account information whenever it changes.

This includes:

Phone number
Email address
Payment method
Vehicle information
Driver documentation
Mailing address where applicable
Failure to maintain accurate information may result in interruptions to the Services or suspension of your account

13. Electronic Communications

By creating an account or using the Services, you consent to receive electronic communications from MX COMPANY relating to your use of the Services.

These communications may include:

Account notifications
Security alerts
OTP verification messages
Delivery updates
Ride updates
Payment confirmations
Customer support communications
Policy updates
Service announcements
Marketing communications where permitted by law and subject to your preferences
Electronic communications satisfy any legal requirement that communications be provided in writing, to the extent permitted by applicable law

14. Changes to the Services

MX COMPANY continually improves its platform and may:

Introduce new features
Modify existing features
Improve functionality
Remove outdated functionality
Change pricing models
Introduce new payment methods
Expand into new service categories
Suspend features temporarily for maintenance or security reasons

We will make reasonable efforts to notify users of material changes where appropriate, but uninterrupted availability of every feature is not guaranteed.

15. Changes to These Terms

MX COMPANY may revise these Terms from time to time to reflect changes in law, technology, security practices, or our Services.

When material changes are made, we may notify users through:

In-app notifications
Email
Website notices; or
Other reasonable methods
The updated Terms become effective on the Effective Date specified at the beginning of the revised version

Continued use of the Services after the Effective Date constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

16. Customer Responsibilities

Customers are responsible for using the Services lawfully, honestly, and respectfully.

By requesting any service through MX COMPANY, you agree to:

Provide accurate pickup and delivery information
Provide accurate contact information
Be available at the pickup location within a reasonable time
Ensure the recipient is available where required
Follow all applicable laws
Treat drivers with courtesy and respect
Refrain from threatening, abusive, discriminatory, or violent behavior
Pay all applicable charges
Cooperate during delivery or transportation services
Promptly report any safety concerns or accidents
You remain responsible for the accuracy of all information you submit through the Services

17. Delivery Requests

Customers are responsible for ensuring that delivery requests are accurate before confirming an order.

You are responsible for providing:

Correct pickup address
Correct drop-off address
Accurate recipient information where applicable
Appropriate contact telephone numbers
Delivery instructions
Any access codes or entry instructions necessary to complete the delivery

If incorrect information results in delays, failed deliveries, additional travel, or additional operational costs, additional charges may apply where permitted by applicable law.

18. Transportation Requests

When requesting transportation services through MX COMPANY, you agree to:

Be present at the pickup location at the scheduled time
Enter and exit the vehicle safely
Wear a seatbelt where required by law
Follow lawful instructions relating to safety
Respect the driver's vehicle and property
Avoid conduct that interferes with safe driving
Customers must not request drivers to violate traffic laws or operate vehicles in an unsafe manner

19. Package Requirements

Customers are solely responsible for ensuring that packages submitted for delivery comply with applicable laws and these Terms.

Packages must:

Be lawfully owned or possessed by the sender
Be properly packaged
Be suitable for transportation
Not present an unreasonable safety risk
Be accurately described where required
Customers remain responsible for the contents of all packages, even if the contents are not inspected by MX COMPANY or the driver

20. Prohibited Items

Unless expressly authorized by MX COMPANY or required by applicable law, customers may not use the Services to transport or deliver:

Illegal drugs or controlled substances
Stolen property
Firearms or ammunition where prohibited by law
Explosives or fireworks
Hazardous chemicals
Toxic materials
Radioactive materials
Human remains
Live animals, except where specifically permitted
Counterfeit goods
Fraudulent documents
Items intended for unlawful activities
Any item prohibited by applicable law

MX COMPANY reserves the right to refuse or cancel any request that reasonably appears to involve prohibited items.

Drivers may also refuse transportation of prohibited items where doing so is reasonably necessary to protect safety or comply with the law.

21. Package Inspection

To protect users and comply with applicable law, MX COMPANY reserves the right, where legally permitted, to request reasonable verification of package contents when fraud, safety concerns, or unlawful activity is reasonably suspected.

MX COMPANY does not routinely inspect packages.

Drivers are generally not required to inspect package contents unless:

Required by law
Requested by law enforcement acting within legal authority
Necessary to protect health or safety
Necessary to investigate suspected fraud or misuse of the Services

22. Restricted Deliveries

Certain categories of deliveries may require additional verification, age confirmation, or compliance with applicable law.

MX COMPANY may refuse or limit deliveries involving regulated goods or services where appropriate.

Availability of restricted delivery services varies by jurisdiction and applicable legal requirements.

23. Pickup Responsibilities

Customers are responsible for ensuring that:

The package is ready before requesting pickup
The pickup location is reasonably accessible
Necessary security or building access has been arranged
The driver can safely stop where permitted by law
Drivers are not required to park illegally, enter restricted areas, or place themselves at unnecessary risk to complete a pickup

24. Recipient Responsibilities

Where a recipient is designated, the customer is responsible for ensuring that the recipient:

Is available to receive the package
Can be contacted if necessary
Has been informed of the expected delivery

If delivery cannot be completed because the recipient is unavailable, additional fees or return procedures may apply in accordance with MX COMPANY's applicable policies.

25. Failed Deliveries

A delivery may be considered unsuccessful if, despite reasonable efforts:

The recipient cannot be contacted
The address provided is incorrect
Access to the location is unavailable
Delivery would be unsafe
Delivery would violate applicable law
The package cannot be lawfully delivered
Where operationally feasible, MX COMPANY may attempt to contact the customer before determining that a delivery has failed
Additional charges may apply for return deliveries or repeated delivery attempts

26. Customer Conduct

Users must behave respectfully toward drivers, Customer Support personnel, and other users.

You agree not to:

Threaten anyone
Harass anyone
Intimidate anyone
Use discriminatory language
Use hate speech
Engage in physical violence
Damage vehicles
Damage packages
Damage company property
Interfere with deliveries
Encourage unlawful conduct

MX COMPANY maintains a zero-tolerance policy toward violence, credible threats of violence, and unlawful harassment on the platform.

Serious violations may result in immediate suspension or permanent termination of your account.

27. Alcohol, Drugs, and Impairment

Customers must not use the Services in a manner that creates an unreasonable safety risk due to intoxication or impairment.

Drivers may decline or terminate a transportation service if a customer's conduct presents a legitimate safety concern, subject to applicable law.

Nothing in this section permits discrimination on the basis of disability or any other protected characteristic.

28. Fraudulent Activity

Customers may not engage in fraudulent or deceptive conduct, including:

Creating fake accounts
Using false identities
Submitting false payment information
Abusing promotional offers
Manipulating referral programs
Filing false complaints
Falsely reporting undelivered packages
Attempting to manipulate fares
Misrepresenting package contents
Attempting to obtain unauthorized refunds

MX COMPANY may investigate suspected fraud and take appropriate action, including account suspension, recovery of improperly obtained funds, and referral to law enforcement where warranted.

29. Communications with Drivers

Customers may communicate with drivers only for purposes reasonably related to the requested service.

Contact information provided through the platform must not be used to:

Send unsolicited advertisements
Harass drivers
Make repeated unwanted contact after completion of a service
Solicit drivers to bypass the MX COMPANY platform
Engage in unlawful activity
To protect privacy, MX COMPANY may limit or anonymize certain communications where technically feasible

30. Ratings and Reviews

Customers may rate drivers and provide feedback based on their genuine experience.

Reviews must:

Be truthful
Be based on firsthand experience
Not contain abusive, defamatory, or discriminatory content
Not include confidential information
Not contain threats or unlawful content

MX COMPANY reserves the right to remove reviews that violate these Terms or applicable law.

31. Lost Property

Customers are responsible for ensuring that they have collected all personal belongings before leaving a vehicle or completing a delivery interaction.

If property is left behind, MX COMPANY may assist in facilitating communication between the customer and the driver but does not guarantee recovery of lost items.

Neither MX COMPANY nor drivers are responsible for loss or damage to unattended personal property except as required by applicable law.

Reasonable fees may apply for the return of lost property where permitted by law.

32. Service Availability

MX COMPANY does not guarantee that:

Drivers will always be available
Every delivery request will be accepted
Every transportation request will be fulfilled
Estimated arrival times will be exact
Services will be continuously available without interruption
Availability depends on numerous factors, including:
Driver availability
Weather conditions
Traffic
Road closures
Technical issues
Network connectivity
Public emergencies
Regulatory restrictions
Other circumstances beyond MX COMPANY's reasonable control

MX COMPANY will make commercially reasonable efforts to provide reliable Services but cannot guarantee uninterrupted or error-free operation.

33. Driver Relationship with MX COMPANY

Drivers who provide transportation, delivery, or other services through the MX COMPANY platform do so as independent service providers unless applicable law determines otherwise.

Nothing in these Terms shall be interpreted as creating:

An employment relationship
A partnership
A joint venture
An agency relationship
A franchise relationship

Drivers are responsible for determining how, when, and where they make themselves available on the platform, subject to these Terms and the operational requirements of the Services.

Nothing in this section limits any rights or obligations that cannot legally be waived under applicable law.

34. Driver Responsibilities

Drivers agree to:

Comply with these Terms
Comply with all applicable laws and regulations
Maintain all legally required licenses and permits
Maintain accurate account information
Conduct themselves professionally
Treat customers respectfully
Protect customer privacy
Complete accepted requests diligently
Report accidents or safety incidents promptly
Maintain the condition of approved vehicles
Cooperate with legitimate investigations conducted by MX COMPANY
Drivers remain responsible for their own conduct while using the Services

35. Driver Availability

Drivers decide when to make themselves available by going online or offline within the Driver App.

However, once a driver voluntarily accepts a request, the driver is expected to complete the requested service unless cancellation is permitted under these Terms or required for safety, legal compliance, or other legitimate reasons.

Repeated acceptance followed by cancellation may affect access to the platform as described in these Terms.

36. Driver Account Security

Drivers are responsible for safeguarding access to their Driver App account.

Drivers must not:

Share their account with another individual
Permit another person to complete services using their account
Use another driver's account
Circumvent authentication measures
Share One-Time Passwords (OTPs)
Allow unauthorized access to the Driver App
Drivers are responsible for all activity conducted through their account unless otherwise required by applicable law

37. Vehicle Requirements

Drivers must ensure that every vehicle used on the MX COMPANY platform:

Is legally registered where required
Is roadworthy
Is maintained in safe operating condition
Meets applicable regulatory requirements
Displays any legally required registration or identification
Meets the vehicle category selected within the Driver App
Drivers must promptly update vehicle information whenever changes occur

MX COMPANY may request updated documentation at any time to verify continued eligibility.

38. Driver Conduct

Drivers are expected to provide professional service at all times.

Drivers must not:

Threaten customers
Harass customers
Discriminate against customers
Use abusive language
Engage in violence
Operate while impaired by alcohol or illegal drugs
Request unauthorized payments
Demand tips
Misrepresent completed deliveries
Falsify trip information
Transport prohibited items knowingly
Engage in fraudulent conduct
Drivers are expected to exercise reasonable judgment and courtesy while providing Services

39. Safe Driving

Drivers must comply with all applicable traffic laws and road safety regulations.

Drivers must not:

Operate a vehicle recklessly
Exceed speed limits
Use a handheld mobile device where prohibited by law
Ignore traffic control devices
Operate an unsafe vehicle
Continue driving when medically unfit or dangerously fatigued
Drivers remain solely responsible for the safe operation of their vehicles

40. Customer Safety

Drivers are expected to prioritize customer safety throughout every trip or delivery.

Drivers should:

Verify pickup information where appropriate
Follow safe navigation practices
Use reasonable care when handling packages
Ensure deliveries are completed responsibly
Report emergencies when appropriate
Avoid unnecessary risks

Drivers may refuse or terminate a service where continuing would create a legitimate safety risk, violate applicable law, or expose the driver or others to imminent danger.

41. Package Handling

Drivers agree to exercise reasonable care while transporting packages.

Drivers must not intentionally:

Damage packages
Tamper with packages
Open sealed packages
Remove package contents
Delay deliveries for personal reasons
Drivers are expected to transport packages in a manner appropriate for their size, weight, and characteristics
Drivers are not responsible for concealed defects in packaging that could not reasonably have been discovered during ordinary handling

42. Delivery Confirmation

Drivers may be required to confirm completion of deliveries using features provided within the Driver App.

Confirmation methods may include:

Delivery photographs
Customer confirmation
Recipient signature where available
GPS confirmation
Time-stamped completion records
Other verification methods introduced by MX COMPANY
Drivers must provide truthful completion information
Knowingly submitting false delivery confirmations constitutes a material breach of these Terms

43. Communication with Customers

Drivers may communicate with customers only to facilitate the requested service.

Drivers must not:

Contact customers for unrelated purposes
Solicit business outside the MX COMPANY platform
Send unsolicited promotional messages
Harass customers
Continue contacting customers after completion of a service unless reasonably necessary to resolve an issue
Customer contact information remains confidential and may be used only for purposes directly related to the requested service

44. Acceptance and Cancellation Rates

MX COMPANY may monitor operational performance indicators, including:

Acceptance rate
Cancellation rate
Completion rate
Customer feedback
Reliability
Safety-related incidents
These metrics help maintain service quality and improve the customer experience

Drivers are not required to maintain a specific acceptance rate unless separately communicated through applicable policies. However, consistently poor performance, excessive cancellations after acceptance, repeated no-shows, or conduct that negatively affects the reliability of the platform may result in coaching, temporary restrictions, or suspension, subject to applicable law.

45. Driver Earnings

Drivers earn compensation in accordance with the pricing model applicable to the services they complete.

Driver earnings may include:

Base compensation
Distance-based compensation
Time-based compensation where applicable
Incentive payments
Promotional bonuses
Referral rewards
Tips provided voluntarily by customers where available

Applicable commissions, taxes, fees, chargebacks, or other authorized deductions may be applied before payout, consistent with applicable law and the Driver Agreement.

Drivers will have access to an earnings summary through the Driver App or another designated platform.

46. Cash Collection and Driver Wallet

Where cash payments are supported, drivers may collect payment directly from customers on behalf of MX COMPANY.

Drivers agree to:

Accurately collect the amount displayed in the Driver App
Not request unauthorized additional payments
Maintain accurate records where required
Remit amounts owed to MX COMPANY in accordance with applicable policies
Cooperate in resolving payment discrepancies

If the Driver App includes a wallet or account balance feature, drivers are responsible for monitoring their balance and complying with any applicable settlement requirements.

To protect the integrity of the platform, MX COMPANY may temporarily restrict a driver's ability to receive new requests if the driver's outstanding balance exceeds limits established in applicable policies. Drivers will be informed of such restrictions through the Driver App or other appropriate communication channels.

47. Driver Ratings and Performance

Customers may rate drivers after completion of services.

Ratings may be considered together with other objective indicators, including safety reports, completion history, and customer complaints, when evaluating overall platform performance.

No single customer rating will automatically result in suspension or termination.

Where appropriate, MX COMPANY may provide educational resources, coaching, or opportunities for improvement before taking adverse action, except in cases involving serious misconduct, fraud, violence, or other significant safety concerns.

48. Accidents and Incidents

Drivers must report significant incidents involving the Services as soon as reasonably practicable.

Examples include:

Traffic accidents
Personal injuries
Vehicle damage affecting safety
Lost packages
Stolen packages
Criminal activity
Threats of violence
Serious customer disputes
Drivers should also cooperate with insurance providers, emergency responders, and lawful governmental authorities where required
Reporting an incident does not constitute an admission of liability

49. Compliance with Laws

Drivers remain solely responsible for complying with all laws applicable to their operations, including those relating to:

Driver licensing
Vehicle registration
Insurance
Road safety
Taxes
Employment or self-employment obligations
Transportation regulations
Delivery regulations
Nothing in these Terms relieves drivers of responsibilities imposed by applicable law

50. Right to Suspend or Remove Driver Access

MX COMPANY may suspend, restrict, or terminate a driver's access to the Driver App where reasonably necessary to:

Protect customer safety
Protect other drivers
Investigate fraud
Investigate serious complaints
Prevent misuse of the platform
Comply with legal obligations
Enforce these Terms

Where appropriate and consistent with safety and legal requirements, MX COMPANY will provide notice of the reason for the action and an opportunity to respond or appeal through procedures established by the company.

Immediate suspension may occur without prior notice where there is a reasonable belief of imminent harm, fraud, criminal activity, or other circumstances requiring urgent action.

51. Pricing

The price displayed before a customer confirms a request is generally an estimate or fixed price based on the information available at the time the request is made.

The final amount charged may differ if:

The pickup location changes
The destination changes
Additional stops are added
Waiting time exceeds the amount included in the service
The service type is changed
The package details provided are inaccurate
Additional services are requested
Applicable taxes or government-imposed fees change
A pricing error is identified and corrected before payment is completed

MX COMPANY will make reasonable efforts to display pricing clearly before a request is confirmed.

52. Dynamic Pricing

To improve service availability during periods of unusually high demand or limited driver availability, MX COMPANY may apply dynamic pricing.

Dynamic pricing may be influenced by factors such as:

Demand for services
Number of available drivers
Traffic conditions
Weather conditions
Public events
Road closures
Emergency situations

When dynamic pricing applies, the applicable price or pricing multiplier will be displayed to the customer before the request is confirmed whenever reasonably practicable.

53. Accepted Payment Methods

Depending on your location and the Services available, MX COMPANY may accept one or more of the following payment methods:

Mobile Money
Debit cards
Credit cards
Digital wallets

MX COMPANY Wallet;

Cash, where available;

Other payment methods introduced by MX COMPANY.

Not all payment methods are available in every country or for every type of service.

54. Payment Authorization

By submitting a payment method, you authorize MX COMPANY and its authorized payment service providers to:

Verify your payment method
Charge the applicable amount
Process adjustments permitted by these Terms
Process refunds where applicable
Collect unpaid balances lawfully owed
Recover chargebacks where permitted by law
You represent that you are authorized to use every payment method associated with your account

55. MX COMPANY Wallet

MX COMPANY may offer a digital wallet to eligible users.

The Wallet may be used for purposes including:

Paying for eligible services
Receiving refunds
Receiving promotional credits
Receiving referral rewards
Other approved uses introduced by MX COMPANY
Wallet balances:
Are not bank accounts
Are not deposit accounts
Do not earn interest unless required by applicable law
May not be redeemable for cash except where required by law or expressly permitted by MX COMPANY
Wallet availability may vary by country

56. Wallet Security

Users are responsible for protecting access to their Wallet.

MX COMPANY may temporarily restrict Wallet access where reasonably necessary to:

Investigate fraud
Protect account security
Comply with legal obligations
Resolve payment disputes
Prevent unauthorized transactions
Wallet restrictions will be removed when appropriate following completion of the relevant review

57. Cash Payments

Where cash payments are supported:

Customers agree to pay the exact amount displayed within the application whenever reasonably possible
Drivers agree to:
Collect only the amount authorized by MX COMPANY
Not demand additional unauthorized payments
Not refuse lawful payment methods accepted for the request
Accurately record completed cash transactions
Cash collection procedures may vary depending on the country of operation

58. Driver Settlement

Drivers who collect cash on behalf of MX COMPANY may owe amounts to MX COMPANY representing commissions, service fees, or other authorized deductions.

Settlement procedures may include:

Automatic deductions from driver earnings
Wallet adjustments
Future payout deductions
Other settlement methods communicated by MX COMPANY
Drivers remain responsible for amounts lawfully owed to MX COMPANY

59. Outstanding Balances

If a customer or driver has an outstanding balance, MX COMPANY may, to the extent permitted by applicable law:

Request immediate payment
Offset the balance against available Wallet funds
Offset the balance against future eligible payouts or credits
Restrict access to certain Services until the balance is resolved
Pursue lawful collection efforts
Nothing in this section limits any rights or remedies available under applicable law

60. Cancellations

Customers may cancel a request before it has been completed.

Depending on the circumstances, a cancellation fee may apply.

Factors considered may include:

Whether a driver has already accepted the request
Distance already travelled by the driver
Time spent traveling to the pickup location
Time spent waiting
Operational costs already incurred
Cancellation fees, where applicable, will be disclosed in accordance with applicable law

61. Driver Cancellations

Drivers may cancel accepted requests only for legitimate reasons, including:

Safety concerns
Customer no-show after any applicable waiting period
Incorrect pickup information
Vehicle breakdown
Medical emergency
Dangerous road conditions
Suspected unlawful activity
Other circumstances making completion of the request unreasonable or unsafe
Repeated cancellations without legitimate justification may result in restrictions as described elsewhere in these Terms

62. No-Show Policy

If a customer is unavailable after the applicable waiting period communicated through the Services, the request may be cancelled.

Where permitted by law, the customer may be charged an applicable no-show fee.

Drivers are expected to make reasonable efforts to notify the customer through the communication features provided by the platform before reporting a no-show.

63. Refunds

Refunds are considered on a case-by-case basis.

Refunds may be issued where appropriate, including:

Duplicate charges
Unauthorized transactions
Verified technical errors
Services not provided as requested
Billing errors
Other circumstances determined by MX COMPANY
Refunds are not guaranteed simply because a customer is dissatisfied with the outcome of a service
Refunds may be denied where the evidence reasonably indicates that the service was substantially provided as requested

64. Promotional Credits

MX COMPANY may provide promotional credits from time to time.

Unless otherwise stated:

Promotional credits have no cash value
Promotional credits are non-transferable
Promotional credits may expire
Promotional credits may only be used for eligible services
Promotional credits may not be sold or exchanged

MX COMPANY reserves the right to modify or discontinue promotional programs at any time, subject to applicable law.

65. Referral Program

MX COMPANY may operate customer and driver referral programs.

Participation is voluntary.

Referral rewards may be conditioned upon requirements established by MX COMPANY, such as:

Successful account registration
Completion of qualifying services
Compliance with applicable policies
Verification of eligibility

Referral rewards may be withheld, cancelled, or reversed where fraud, abuse, duplicate accounts, or violations of these Terms are reasonably suspected.

66. Taxes

Customers are responsible for paying any taxes, duties, or governmental charges applicable to their use of the Services, unless such amounts are expressly included in the displayed price.

Drivers remain responsible for determining and satisfying their own tax obligations arising from compensation earned through the platform, except to the extent MX COMPANY is legally required to collect, withhold, or remit taxes on their behalf.

67. Chargebacks and Payment Disputes

If a payment is reversed through a chargeback, payment dispute, or similar process, MX COMPANY may investigate the transaction.

Where appropriate and permitted by law, MX COMPANY may:

Request additional information
Suspend Wallet functionality
Suspend access to certain Services
Recover improperly reversed amounts
Contest fraudulent chargebacks
Users agree to cooperate in resolving payment disputes in good faith

68. Pricing Errors

Although MX COMPANY strives for accuracy, pricing errors may occasionally occur.

If a pricing error is identified before completion of a transaction, MX COMPANY may:

Correct the error
Notify the customer
Allow the customer to accept the corrected price; or
Cancel the affected request without penalty
Nothing in this section limits rights granted under applicable consumer protection laws

69. Currency

All prices displayed within the Services are shown in the currency designated for the applicable country or region.

Where currency conversion is offered, exchange rates may be determined by payment providers or financial institutions and may include applicable fees outside the control of MX COMPANY.

70. Receipts and Transaction Records

Electronic receipts may be issued following completion of eligible transactions.

Receipts may include:

Date and time of service
Pickup and destination information, where appropriate
Amount charged
Payment method
Taxes or fees, where applicable
Transaction reference number
Customers and drivers are encouraged to retain receipts for their own records
Electronic transaction records maintained by MX COMPANY are presumed accurate unless demonstrated otherwise by reliable evidence

71. Financial Compliance

MX COMPANY reserves the right to implement reasonable financial controls designed to:

Prevent fraud
Detect money laundering
Comply with sanctions and anti-corruption laws
Protect the integrity of the platform
Meet regulatory obligations
Users may be asked to provide additional information where reasonably necessary to satisfy legal or regulatory requirements

Failure to provide requested information may result in temporary restrictions or suspension of affected financial features until verification is completed.

72. Intellectual Property

Unless otherwise stated, the Services and all related content are owned by or licensed to MX COMPANY and are protected by applicable intellectual property laws.

This includes, without limitation:

The MX COMPANY name
Logos
Trademarks
Service marks
Software
Source code
Object code
User interface designs
Graphics
Icons
Images
Videos
Text
Databases
APIs
Algorithms
Navigation systems
Pricing models
Documentation
Marketing materials
Other proprietary technology
Nothing in these Terms transfers ownership of any intellectual property rights to you

Subject to your compliance with these Terms, MX COMPANY grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purpose.

73. Restrictions on Use

Except as expressly permitted by applicable law or with MX COMPANY's prior written consent, you must not:

Copy the Services
Modify the Services
Reverse engineer the Services
Decompile the Services
Disassemble the Services
Create derivative works
Remove copyright notices
Circumvent security features
Interfere with the operation of the platform
Access systems without authorization
Introduce malware or malicious code
Use automated tools to scrape or harvest data
Use the Services to build or train competing products without authorization
Violation of this section may result in immediate suspension or termination of your account and may expose you to legal liability

74. User Content

Users may submit content through the Services, including:

Reviews
Ratings
Profile photographs
Delivery photographs
Support requests
Feedback
Comments
Suggestions
Other materials
You retain ownership of the content you create

However, by submitting content through the Services, you grant MX COMPANY a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, store, display, modify (only as reasonably necessary for formatting or technical purposes), distribute, and otherwise process that content for purposes including:

Operating the Services
Providing customer support
Investigating complaints
Preventing fraud
Improving platform functionality
Marketing the Services, provided identifiable personal information is not used without an appropriate legal basis or your permission where required
You represent that you have the legal right to submit any content you upload

75. Feedback

If you provide suggestions, recommendations, ideas, or feedback relating to the Services, you agree that MX COMPANY may use such feedback without restriction or obligation to compensate you.

This provision does not transfer ownership of your Personal Information and does not override the commitments made in our Privacy Policy.

76. Service Availability

MX COMPANY strives to provide reliable Services but does not guarantee that the Services will always be available or uninterrupted.

Service interruptions may occur due to:

Scheduled maintenance
Emergency maintenance
Internet outages
Mobile network failures
Power interruptions
Cybersecurity incidents
Third-party service failures
Government actions
Force majeure events
Other circumstances beyond our reasonable control
We will make commercially reasonable efforts to restore affected Services as quickly as practicable

77. Third-Party Services

Certain features of the Services rely upon third-party products or services.

These may include:

Mobile Money providers
Banks
Payment processors
Mapping providers
Cloud hosting providers
Authentication providers
Push notification services
Analytics providers
SMS providers
WhatsApp messaging providers

MX COMPANY is not responsible for the availability, performance, security, or policies of independent third-party services.

Your use of those services may also be governed by the terms and privacy policies of the applicable third party.

78. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

MX COMPANY does not guarantee that:

The Services will always be uninterrupted
The Services will always be error-free
Every request will be matched with a driver
Every delivery will occur within estimated times
Every destination will be reachable
Every third-party service will function correctly
Nothing in this section excludes warranties that cannot lawfully be excluded under applicable law

79. Limitation of Liability

To the fullest extent permitted by applicable law, MX COMPANY shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of the Services, including but not limited to:

Loss of profits
Loss of business opportunities
Loss of goodwill
Loss of anticipated savings
Loss of data
Business interruption
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence where such liability cannot legally be excluded
Fraud or fraudulent misrepresentation
Gross negligence or willful misconduct where exclusion is prohibited
Any liability that cannot lawfully be excluded or limited
Where permitted by applicable law, MX COMPANY's total aggregate liability arising from a single claim shall not exceed the greater of:
The total amount paid by the customer to MX COMPANY for the affected transaction; or
An amount equivalent to one hundred United States Dollars (USD $100)
This limitation does not apply where prohibited by applicable law

80. Indemnification

You agree to indemnify, defend, and hold harmless MX COMPANY, its directors, officers, employees, affiliates, licensors, contractors, and agents from and against claims, liabilities, damages, losses, judgments, costs, and reasonable legal expenses arising out of or relating to:

Your violation of these Terms
Your misuse of the Services
Your violation of applicable law
Your infringement of another person's rights
Content submitted by you
Fraudulent or unlawful conduct attributable to you
This obligation applies only to the extent permitted by applicable law

81. Force Majeure

MX COMPANY shall not be responsible for delays or failures to perform obligations caused by events beyond our reasonable control, including:

Natural disasters
Floods
Fires
Epidemics or pandemics
War
Terrorism
Civil unrest
Government restrictions
Power failures
Telecommunications failures
Internet outages
Labor disputes
Cybersecurity attacks
Other force majeure events
Performance shall resume as soon as reasonably practicable after the relevant event has ended

82. Suspension and Termination

MX COMPANY may suspend, restrict, or terminate access to the Services where reasonably necessary to:

Protect users
Protect drivers
Protect employees
Investigate fraud
Investigate unlawful conduct
Enforce these Terms
Comply with legal obligations
Protect the security or integrity of the platform

Where appropriate and consistent with safety and legal requirements, users may be given notice of the reason for the action and an opportunity to respond.

Termination of an account does not extinguish obligations that accrued before termination, including outstanding payment obligations.

83. Dispute Resolution

MX COMPANY encourages users to contact Customer Support before pursuing formal legal action.

We will make reasonable efforts to resolve disputes promptly and fairly.

If a dispute cannot be resolved informally, it shall be resolved through the courts or other dispute resolution mechanisms having jurisdiction under applicable law, unless the parties agree to an alternative method of dispute resolution.

Nothing in these Terms limits any mandatory consumer rights or legal remedies that cannot be waived under applicable law.

84. Governing Law

These Terms shall be governed by the laws applicable to MX COMPANY's operations, without prejudice to any mandatory legal protections available to consumers under the laws of their country of residence where those protections apply.

85. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

86. No Waiver

Failure by MX COMPANY to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be made expressly and in writing by an authorized representative of MX COMPANY.

87. Assignment

You may not assign or transfer your rights or obligations under these Terms without MX COMPANY's prior written consent.

MX COMPANY may assign or transfer its rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, financing transaction, or other lawful business transaction, subject to applicable law.

88. Entire Agreement

These Terms, together with the Privacy Policy and any additional policies or agreements expressly incorporated by reference, constitute the entire agreement between you and MX COMPANY concerning your use of the Services.

They supersede all prior understandings, communications, or agreements relating to the same subject matter.

89. Contact Information

Questions regarding these Terms may be submitted using the official contact information published on the MX COMPANY website or within the MX COMPANY mobile applications.

Official legal notices should be directed to MX COMPANY using the contact details designated for legal correspondence.

90. Effective Date

These Terms of Service become effective on the Effective Date stated at the beginning of this document and remain in effect until amended or replaced by MX COMPANY.

Continued use of the Services following publication of updated Terms constitutes acceptance of those updated Terms to the extent permitted by applicable law.